Return & Refund Policy

This Return and Refund Policy sets out the terms under which Xakriondthodar ("we", "us", "our") handles refund requests for program packages purchased through our website at xakriondthodar.ddd. Please read this policy carefully before making a purchase.

1. Nature of Our Products

Our program packages are digital products delivered electronically. They consist of structured session guides, programme materials, and access to audio options provided on a time-limited basis. Because our products are digital and delivered immediately upon purchase, specific terms apply as described below.

2. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of the date of purchase without giving any reason (the "cooling-off period"). However, if you have accessed and begun using the digital program materials during this period, you acknowledge that the right of cancellation may no longer apply in full.

To exercise your right to cancel within the cooling-off period before accessing program materials, please contact us promptly using the details below.

3. Refund Eligibility

We will assess refund requests on the following basis:

• Cancellation within 14 days, materials not accessed: Full refund will be issued.
• Cancellation within 14 days, materials partially accessed: We will consider a proportional refund at our reasonable discretion.
• Requests made after 14 days: We are unable to process refunds for requests made more than 14 days after the date of purchase, except where we have failed to deliver the purchased materials or where there is a fault attributable to us.
• Duplicate purchases: If you accidentally purchase the same package twice, please contact us immediately and we will process a full refund for the duplicate transaction.

4. How to Request a Refund

To submit a refund request, please contact us using our contact form or by phone. Please include the following information in your request:

• Your full name
• Your email address used at the time of purchase
• The package name and date of purchase
• The reason for your refund request

We aim to respond to all refund requests within 5 working days. Approved refunds will be processed using the original payment method within 10 working days of approval.

5. Non-Refundable Circumstances

We are unable to process refunds in the following circumstances:

• The request is made more than 14 calendar days after the purchase date
• The program materials have been fully accessed and the access period has elapsed
• The request does not relate to a purchase made directly through our Site
• The dissatisfaction relates to outcomes that we have not guaranteed in our published program descriptions

6. Technical Issues

If you experience a genuine technical problem that prevents you from accessing your purchased materials, please contact us immediately. We will work to resolve the issue promptly. Where a technical issue on our side prevents access and cannot be resolved within a reasonable timeframe, a full or partial refund may be issued at our discretion.

7. Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection law. For further information about your consumer rights, you may contact Citizens Advice at citizensadvice.org.uk.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

For all refund enquiries, please contact us:

• Address: 7 Crucifix Ln, London, SE1 3JW, United Kingdom
• Phone: +44 203 004 0615
• Contact form: contacts.html